Additional Support Roles

As a Deltek customer, various support roles must be filled besides the role of the SaaS Customer Administrator.

These roles include the Primary Support Contact (PSC), Authorized Support Contact (ASC), and Support Contact Manager (SCM). A single individual may be assigned multiple roles or just one role. To further understand the various Deltek roles, please review KB 84696 To understand the steps of adding and updating support contacts, please review KB# 36134.

For security purposes, Deltek will only process requests that are submitted to Deltek Support Center by your company’s Authorized Contacts. Requests submitted by personnel other than your Authorized Contacts will be rejected.